Everything Raka AI does, step by step
One customer journey, start to finish: a message or a call comes in, the AI answers from your real business facts, books the visit, confirms it by SMS, hands over to a person when needed, and you see the result in analytics.
Raka AIRaka AI is an AI receptionist and AI manager for small businesses and online stores. It answers customers in Instagram, Facebook, WhatsApp, Telegram, SMS and website chat, answers phone calls, books, moves and cancels appointments, hands a conversation to a person when needed, and runs Shopify store tasks and social media content when the owner asks.
1. Channels: where customers write
All conversations land in one inbox, Raka Chat.
- Instagram direct messages and comments
- Facebook Messenger and comments
- WhatsApp Business
- Telegram
- SMS on numbers that receive SMS
- Chat on your website — WordPress, Wix, Shopify, Webflow, Squarespace or any site with one line of code, or a hosted chat page if you have no website
- YouTube comments
2. AI chat: answers from your real facts
No manual setup and no templates. Connect your website or store and the AI learns your services, prices, opening hours, products and stock, shipping and return rules, contacts and FAQ by itself.
- Replies in the customer’s language
- Never invents an answer: if a fact is missing, the question comes to you once and the answer is reused
- You choose how much the AI does: off, drafts you approve, simple questions on its own, or full autopilot
- Comment-to-DM rules: a keyword under a post sends the price list or the booking link
3. Phone calls: the AI Voice Agent
A phone number answered by AI around the clock.
- Numbers in Czechia, the UK, the US and Canada right away; more countries with your company documents
- Forward your existing number to the agent, or take a new one — the first number is free
- WhatsApp calls are answered too
- Choose the speaking style and the goal of the call
- Every call is logged with a transcript and a short summary
4. Booking, rescheduling and cancelling
In the chat and on the phone the AI checks real free times and writes the visit into your calendar.
- Services with duration and price, staff with their own schedules
- Google Calendar and Outlook sync
- Cancel and reschedule by the customer, within the rules you set; late requests come to you to decide
- Booking page with a link and a QR code
- Deposits and payments with Stripe, GoPay or Comgate, or pay on site
5. SMS and reminders
- Confirmations and reminders by email, SMS and WhatsApp
- Links by SMS during a call — booking page, address, menu
- SMS replies land in Raka Chat
6. Handoff to a person
- In chat the conversation is marked “needs you” and you get a push and an email
- On the phone the agent can transfer the caller to your team: it calls your people in turn and tells them in one sentence who is calling and why
- If nobody picks up, the agent takes a message
7. Analytics and reports
- Calls, chats, bookings and leads in one dashboard
- Reach, engagement and site visits from social media (Raka Pixel)
- A weekly report and an evening summary by email
8. Raka, your AI manager
Tell Raka by voice or text — on the website, in the app or inside Shopify — and she does it: discount codes, prices and shipping in Shopify, emails to customers who stopped buying, posts about your products, messages to your team, meeting notes and an evening report.
What it costs
- Free to start: $3 on the Reception balance, no card needed. The first phone number is free.
- AI chat: $0.15 per customer per month on each channel — the customer can write as much as they want.
- Phone calls: from $0.09 per minute (Czechia and the UK $0.10, the US and Canada $0.15). WhatsApp calls $0.10 per minute.
- SMS: priced by country (Czechia $0.07 per message).
- Content and Raka AI manager plans: Basic $4.99, Starter $19.99, Growth $39.99, Pro $79.99, Studio $149.99 a month.
Questions business owners ask
Do I need to write scripts or templates?
No. Raka AI reads your website or Shopify store and answers from those facts. You only answer the questions it could not find, once.
Which channels does Raka AI support?
Instagram, Facebook Messenger, WhatsApp, Telegram, SMS, website chat, YouTube comments and phone calls, including WhatsApp calls.
Can a person take over?
Yes. In chat you can reply yourself at any moment; on the phone the agent can transfer the call to your team.
How much does it cost?
$0.15 per chat customer per month on each channel, calls from $0.09 per minute, SMS by country. You start with $3 free and the first number free.