Terms of Service

Effective Date: August 12, 2026 · Last updated: August 24, 2026

By creating an account or using the Service — through the website at rakaai.com, our mobile applications, or the RaKa AI app for Shopify — you agree to these Terms. If you use the Service on behalf of a company, you confirm you are authorised to bind that company.

1. The Service

RaKa AI is a software-as-a-service platform for e-commerce businesses that generates marketing content (text, images, video) with the assistance of artificial intelligence, and lets you plan, schedule and publish that content to social media accounts you connect. Features vary by subscription plan. We continuously improve the Service and may add, change or retire features; we will not materially reduce the core functionality of a paid plan during a period you have already paid for.

2. Eligibility and Accounts

• You must be at least 18 years old and legally capable of entering into contracts. The Service is intended for business use.
• You are responsible for the accuracy of your account information and for keeping your credentials secure. Actions taken through your account are attributed to you.
• Account owners may invite team members with defined roles (Admin, Editor, Viewer); the owner remains responsible for their team's use of the Service.
• Sign-in via Google or Apple is offered as a convenience; the account is the same as an email account with the matching address.

3. Plans, Credits and Billing

• Paid plans renew automatically for successive periods until cancelled. You can cancel at any time; access continues until the end of the paid period.
• AI generation is metered in credits. Plan credits refresh at the start of each billing period and do not roll over unless your plan says otherwise. One-time credit packs do not expire and are consumed after plan credits.
• Credit prices per action (image, video, caption, etc.) are shown in the product before you confirm a generation. Video is priced per model and duration. We may adjust credit prices prospectively; changes never apply retroactively to credits already spent.
• Failed generations are automatically refunded in credits.
• Prices are stated including or excluding VAT as indicated at checkout; invoices are issued under Czech law. Purchases made on our website are processed by our payment provider (Stripe); purchases in the Shopify app are billed through Shopify.
• Refunds of payments are governed by our Refund Policy.

4. Your Content and AI Output

• Your inputs stay yours. Product photos, texts, brand materials and other content you upload remain your property. You grant us a licence to process them solely to provide the Service.
• You own the output. To the extent permitted by law, we assign to you all our rights in content generated for you by the Service. You are responsible for reviewing AI output before publishing it.
• AI-generated content may be inaccurate, may resemble content generated for others, and may be subject to third-party rights (e.g. trademarks appearing in your inputs). You are responsible for the lawfulness of content you publish.
• We do not use your private content to advertise to others.

5. Acceptable Use

You must not use the Service to:

• create or distribute content that is illegal, defamatory, deceptive, infringing, or harmful — including content that sexualises minors, promotes violence, or constitutes harassment;
• mislead consumers, engage in spam, or violate advertising and consumer-protection law;
• violate the terms of connected platforms (Meta, TikTok, YouTube/Google, Telegram, Shopify) or use the Service to evade their policies;
• probe, disrupt or overload the Service, attempt unauthorised access, scrape it, resell it, or reverse-engineer it except as permitted by law;
• use the Service to train competing AI models.

We may suspend or terminate accounts that violate this section, with notice where practicable.

6. Connected Third-Party Platforms

Publishing happens through accounts you connect (e.g. Facebook Pages, Instagram Business, TikTok, YouTube, Telegram, WhatsApp Business, Shopify). Those platforms are governed by their own terms and may change or revoke API access, remove content, or suspend accounts — this is outside our control and we are not liable for it. Messaging fees charged by Meta for WhatsApp are billed by Meta to your own WhatsApp Business Account. You can disconnect any platform at any time in the Service.

7. Mobile Applications

Our iOS and Android applications are part of the Service and are subject to these Terms. Apple and Google are not parties to these Terms and have no obligations regarding the Service. Where the app is distributed through the Apple App Store, Apple's standard EULA terms apply in addition, and Apple is a third-party beneficiary entitled to enforce these Terms against you. Optional biometric app lock (Face ID / fingerprint) is processed entirely on your device.

8. Intellectual Property

The Service, its software, design and trademarks are our property or that of our licensors. These Terms do not grant you any rights in them beyond the right to use the Service as intended.

9. Availability, Warranty and Liability

• We provide the Service with professional care but "as is": we do not warrant uninterrupted availability, or that AI output will be error-free or fit for a particular purpose.
• To the maximum extent permitted by law, we are not liable for indirect or consequential damages, loss of profit, or loss of data caused by third-party platforms.
• Our total liability for any claims arising from the Service in a calendar year is limited to the amounts you paid us in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited under Czech law.

10. Termination

You may stop using the Service and delete your account at any time (Settings → Delete account, or see Data Deletion). We may terminate or suspend the Service for material breach of these Terms, prolonged non-payment, or where required by law. Sections that by their nature survive termination (IP, liability, governing law) survive.

11. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice by email or in the Service. If you do not agree with a change, you may terminate before it takes effect; continued use after the effective date constitutes acceptance.

12. Governing Law and Disputes

These Terms are governed by the laws of the Czech Republic. Disputes will be resolved by the courts of the Czech Republic with local jurisdiction determined by our registered office, unless mandatory consumer law provides otherwise. Consumers in the EU may also use the ODR platform at ec.europa.eu/consumers/odr; the Czech Trade Inspection Authority (ČOI) is the out-of-court dispute body in the Czech Republic.

13. Indemnification

You agree to indemnify and hold harmless RaKaPrime consulting group s.r.o., its officers, employees and contractors from any third-party claim, loss or expense (including reasonable legal fees) arising from (a) content you create, upload or publish through the Service, (b) your breach of these Terms, or (c) your violation of applicable law or of the terms of a connected platform. We will notify you of any such claim and reasonably cooperate with you at your expense.

14. Feedback

If you send us ideas, suggestions or feedback about the Service, you agree we may use them without restriction or compensation. This never applies to your content or your data — only to suggestions about the Service itself.

15. Copyright Complaints

We respect intellectual property and expect the same from users; accounts of repeat infringers are terminated. If you believe content available through the Service infringes your copyright, email support@rakaai.com with:

• identification of the copyrighted work and of the allegedly infringing material (URLs suffice);
• your contact details;
• a good-faith statement that the use is not authorised by the rights holder;
• a statement, under penalty of perjury, that the notice is accurate and that you are the rights holder or authorised to act for them, plus your physical or electronic signature.

We will review notices promptly and remove or disable access to infringing material where justified.

16. Sanctions and Export Compliance

You may not use the Service if you are located in, or are a resident or national of, a country or territory subject to comprehensive EU or US sanctions, or if you are listed on any EU or US sanctions list (including the EU consolidated list and the US SDN list). You agree to comply with applicable export-control and sanctions laws when using the Service.

17. Fair Use and Service Protection

We may apply reasonable technical quotas and rate limits to protect the Service and its users, and may throttle or suspend usage patterns that indicate abuse, automation designed to avoid fees, or a risk to platform integrations. Features labelled beta or preview are provided for evaluation and may change or be withdrawn without the notice periods that apply to core paid functionality.

18. General Provisions

• Entire agreement. These Terms, together with the Privacy Policy, Refund Policy and any plan-specific terms shown at checkout, are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held invalid, it will be construed to reflect the parties' intent as closely as the law allows, and the remaining provisions remain in force.
• No waiver. Our not enforcing a provision is not a waiver of our right to enforce it later.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (natural disasters, war, governmental action, power or internet failures, outages of third-party platforms or AI providers).
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of the business; your rights under these Terms will be preserved and you will be notified of any such change.

19. Contact

RaKaPrime consulting group s.r.o., Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic · info@rakaai.com