Refund Policy

Effective Date: August 12, 2026

1. Subscriptions

• You can cancel a subscription at any time; it stays active until the end of the paid period and simply does not renew. Partial periods are not refunded.
• If we materially fail to provide the Service during a paid period and cannot fix it within a reasonable time after you notify us, we will refund the affected period pro-rata.
• Charges made in error (e.g. duplicate payment, billing after a confirmed cancellation) are refunded in full — contact us with the invoice or receipt.

2. Credit Packs

• One-time credit packs are refundable within 14 days of purchase if no credits from the pack have been spent.
• Because AI generation starts immediately at your request and consumes paid third-party compute, spent credits are non-refundable. Failed generations are automatically refunded in credits.

3. EU Consumer Withdrawal Right

The Service is intended for business use. Where you nevertheless qualify as an EU consumer, you have a 14-day right of withdrawal. By starting to use paid digital services within those 14 days you expressly request immediate performance and acknowledge that, for digital content supplied immediately (such as AI generations), the withdrawal right is lost to the extent the service has been performed; for the remainder, a pro-rata refund applies.

4. How to Request a Refund

Email info@rakaai.com from the address on the account, with the receipt or invoice number. We respond within 5 business days; approved refunds are returned to the original payment method. Purchases billed by Shopify follow Shopify's billing flow; where a future purchase is made through an app store, that store's refund process applies.

5. Statutory Rights

Nothing in this policy limits rights you have under mandatory Czech or EU law.